Are You Kidding Me? Talksugar keep digging your hole making yourself look even more guilty. Seriously, I just have to ask are you plain stupid? Did you overlook the email that I received from ERIC acknowledging that several checks bounced because of “THEIR BANK” and that has NEVER happened before? That doesn’t have shit to do with my bank or my bank tellers. I think you really need to come up with something a lil more creative than this bullshit. Before you take the time to read this TALKSUGAR NON SENSE BELOW
[quote] Talksugar Pso | AMERICAN AND OVERSEAS OPERATORS: Some bank staff simply don’t pay attention OR don’t know how to do their job. To help avoid delays in your check being processed, you will want to inform the bank teller that the check is in US DOLLARS, it is an INTERNATIONAL CHECK drawn on a CANADIAN BANK, and therefore it needs to be cleared through a CANADIAN CLEARINGHOUSE. If they don’t understand what to do, ask to speak with the branch manager or try another bank.
If they try to clear the check through an American Clearinghouse they will report that the check is NSF. Well, of course, the account the check is drawn on doesn’t even exist within the American Clearinghouse network! Again, it has to be cleared through the CANADIAN CLEARINGHOUSE.
We highlight the checks to try and avoid this problem, but once in a while a bank employee still won’t bother reading the check. By educating the bank staff yourself you can prevent them from making this mistake in the first place.
[I haven’t received my check or wire. When will it get here?]
We have no way of knowing when you’ll get your check or wire. Most American Hosts receive their check well within two weeks of the mailout date. If you haven’t received your check we won’t take action until it is at least 4 weeks late, at which point we will investigate, put a stop on the check, and re-issue it.
Wire Transfers can take up to 5 business days to appear in your account. If the pay period falls on a weekend or a holiday, the wire will not be sent out until the next business day. Keep in mind that even electronic banking grinds to a halt on weekends, holidays, and after business hours.
[Lost checks, missing wires, and “NSF”]
We send out thousands of payments per month and only a handful end up not making it. Those ones that don’t make it tend to take a lot of time to fix. We make every effort to insure every Host receives every payment. If you’ve had the bad luck of having a payment go missing, please have patience as we work to help you.
[Lost Checks]
If a check has not arrived within the 4 weeks and it has not been returned to us, you have the option to put a stop-payment on it. The stop-payment costs $25.00 and will be deducted upon reissue of the payment. Your only other option is to wait and see if the check eventually shows up. If it happens to get returned to us, we will mail it out again at no cost after confirming that you have given us your proper mailing address.
We do encourage the stop-payment option as it ensures that you do get your payment in a somewhat timely manner.
If you have a check that cannot be cashed, we will require you to send us the original voided check back to us before we can take any action. If you were not provided with the original check, your bank should be able to provide it to you if you request it. If you cannot provide us with the original check, we will have no other choice but to put a stop-payment on it before it is reissued minus the $25 stop-payment fee.
If we don’t have the original check, we have no way of knowing that it will not be cashed without the stop-payment.
With all this in mind, you should check that your payment details are correct, and thn contact Support when the payment is 4 weeks late. (Sooner, if you realize you gave us the wrong mailing address.) To ensure that we provide you with the best assistance that we can, please provide us with the following information in your email:
Who you are (Real name and Operator name)
The payment problem (ie: Lost Check)
The date the payment was issued
The amount as indicated on the Payments page
[Missing Wires]
If you have waited 5 business days and your wire has not arrived, there are a few things you may want to check. Contact your bank and ensure that the information they have on your bank account matches the information you have provided us. This includes Name, Address, and your bank account information. Also doublecheck that your bank account is capable of receiving wire transfers, as some are not.
Once you have looked into this, contact Support. To ensure that we provide you with the best assistance that we can, please provide us with the following information in your email:
Who you are (Real name and Operator name)
The payment problem (ie: Missing Wire)
The date the payment was issued
The amount as indicated on the Payments page
Whether you have checked your bank information and if it was incorrect Someone from our billing department will contact you in a timely manner, during normal business hours. The time it takes to reissue a wire can vary. Some wires fail and are immediately returned to us. These wires can be reissued usually as soon as some minor account information is fixed. Other wires seem to disappear, with the banks at either end claiming no responsibility. This usually requires us to open an investigation with our bank, which often can take a very long time to resolve. Patience will be required.
[”NSF”]
First of all, it’s not an NSF. There are plenty of funds in the company accounts to always cover every payment we issue. Period. It’s a simple thing and we have it covered. The bank calls it an “NSF”, but what they should really say is “Our teller made a mistake cashing an international check so we’re blaming someone else!” It drives us crazier than it does you. So, if you’ve explained that to your bank, tried another bank, and still can’t find a competent banker, then you have the following options:
Send back the original check and have us reissue it, or change your payment type and we’ll reissue the payment via another means. (Ie. Try wire instead of check)
OR
Have us put a stop-payment on the check and reissue the payment minus the $25 stop-payment fee.[/quote]
